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Image for The Relationship Economy

The Relationship Economy : Building Stronger Customer Connections in the Digital Age

Hardback 8 Oct 2019
ISBN: 9781626346437
Dewey: 658.812
£16.13
RRP £21.50 Save 25%
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Image for Monitoring, Measuring, and Managing Customer Service

Monitoring, Measuring, and Managing Customer Service

Hardback 15 May 2000
ISBN: 9780787951399
Dewey: 658.812
£32.29
RRP £37.99
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Image for Delivering Effective Social Customer Service

Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Hardback 25 Oct 2013
ISBN: 9781118662670
Dewey: 658.812
£14.99
RRP £19.99
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Image for Designing the Customer-Centric Organization

Designing the Customer-Centric Organization : A Guide to Strategy, Structure, and Process

series The Jossey-Bass business & management series
Hardback 13 May 2005
ISBN: 9780787979195
Dewey: 658.812
£36.13
RRP £42.50
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Image for Improving Customer Satisfaction, Loyalty, and Profit

Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System

series J-B-UMBS Series
Hardback 17 Oct 2000
ISBN: 9780787953102
Dewey: 658.812
£28.49
RRP £37.99
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Image for Dealing with Difficult People

Dealing with Difficult People : Fast, Effective Strategies for Handling Problem People

series Creating success
Hardback 3 Jun 2019
Publisher Kogan Page Ltd
ISBN: 9780749498795
Dewey: 658.3145
£25.50
RRP £30.00 Save 15%
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Image for Unleashing Excellence

Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Large Group Interventions

Large Group Interventions : Engaging the Whole System for Rapid Change

series The Jossey-Bass business & management series
Hardback 24 Sep 1996
ISBN: 9780787903244
Dewey: 658.406
£49.30
RRP £58.00
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Image for Business Process Mapping

Business Process Mapping : Improving Customer Satisfaction

Hardback 10 Jul 2009
ISBN: 9780470444580
Dewey: 658.401
£43.50
RRP £58.00
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Human Sigma

Human Sigma : Managing the Employee-Customer Encounter

Hardback 28 Oct 2007
Publisher Gallup Press
ISBN: 9781595620163
Dewey: 658.812
£16.79
RRP £20.99
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Image for Communicating with Customers

Communicating with Customers : Service Approaches, Ethics and Impact

series Hampton Press Communication Series: Communication & Social Organization
Hardback 31 Oct 1997
Publisher Hampton Press
ISBN: 9781572731400
Dewey: 658.812
£38.66
RRP £42.95
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Image for Breakthrough Customer Service

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Hardback 9 Mar 1998
ISBN: 9780471642329
Dewey: 658.812
£21.74
RRP £28.99
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Image for Service-Ability

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Image for The Ultimate Online Customer Service Guide

The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!

Hardback 21 Jan 2011
ISBN: 9780470637708
Dewey: 658.812
£14.24
RRP £18.99
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Image for Managing the New Customer Relationship

Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value

Hardback 17 May 2013
ISBN: 9781118092217
Dewey: 658.812
£17.99
RRP £23.99
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Image for The Cult of the Customer

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Hardback 21 Apr 2009
ISBN: 9780470404829
Dewey: 658.812
£17.99
RRP £23.99
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Image for Service-Oriented Architecture

Service-Oriented Architecture : A Planning and Implementation Guide for Business and Technology

Hardback 9 Jun 2006
ISBN: 9780471768944
Dewey: 004.068
£33.99
RRP £39.99
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Image for Master Data Management in Practice

Master Data Management in Practice : Achieving True Customer MDM

series Wiley Corporate F&A
Hardback 19 Jul 2011
ISBN: 9780470910559
Dewey: 658.4038
£43.13
RRP £57.50
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Image for How to Talk to Customers

How to Talk to Customers : Create a Great Impression Every Time with MAGIC

Hardback 17 Apr 2007
ISBN: 9780787987527
Dewey: 658.812
£15.00
RRP £20.00
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Image for Legendary Service: The Key is to Care

Legendary Service: The Key is to Care

Hardback 16 May 2014
ISBN: 9780071819046
Dewey: 658.812
£15.19
RRP £18.99
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Image for The Celebrity Experience

The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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Image for Service Selling

Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services

Hardback 30 May 1991
ISBN: 9780471540304
Dewey: 332.10688
£187.00
RRP £220.00
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Image for It's the Customer, Stupid!

It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused

Hardback 28 Jan 2011
ISBN: 9780470907399
Dewey: 658.812
£14.24
RRP £18.99
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Image for Customer.Community

Customer.Community : Unleashing the Power of Your Customer Base

Hardback 26 Mar 2002
ISBN: 9780787956219
Dewey: 658.81202854678
£15.74
RRP £20.99
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Image for QR Codes Kill Kittens

QR Codes Kill Kittens : How to Alienate Customers, Dishearten Employees, and Drive Your Business into the Ground

Hardback 25 Oct 2013
ISBN: 9781118732755
Dewey: 658.812
£10.49
RRP £13.99
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Image for At Your Service

At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

Hardback 27 Apr 2012
ISBN: 9781118217221
Dewey: 658.812
£14.24
RRP £18.99
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Image for How to Win at CRM

How to Win at CRM : Strategy, Implementation, Management

Hardback 13 Jul 2017
ISBN: 9781498714709
Dewey: 658.812
£50.99
RRP £59.99
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Image for Crafting Customer Value

Crafting Customer Value : The Art and Science

Hardback 31 Oct 2001
ISBN: 9781557532312
Dewey: 658.812
£27.86
RRP £30.95
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