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A paradigm of customer recovery : "customer care from a practical approach"

Lessons from the Links: Managing Business Like the Pros

Do Not Rent List

Thank God It's Sunday!: The Gospel of Customer Service

Introduction to Service: What It Is and What It Should Be

Pinwheel: Strategy Versus Culture, and the Winner Is ... Improving the Odds in Your Favor

Automated Sales: A Systematic Approach to Boosting Your Business

Essential Skills: Customer Service Vocabulary Building Workbook

Priceless: Beyond Customer Care to Customer Delight

Business is the people & people are the business: break one and the other will break, how ethics and etiquette protect both

100 Tips for Hoteliers : What Every Successful Hotel Professional Needs to Know and Do

12 Steps to Excellence : How to Build a Great Team

Stumbling Blocks to Stepping Stones : A Guide to Successful Meetings and Working Relationships

12 Steps to Excellence : How to Build a Great Team

The Heart of the Sale : Making the Customer's Need to Buy the Key to Successful Selling

Thank God It's Sunday! : The Gospel of Customer Service

The Do Not Rent List

Stumbling Blocks to Stepping Stones : A Guide to Successful Meetings and Working Relationships

Admit It! : 21 Things You Already Know But Apparently Have Forgotten Regarding Client Service

The effective manager's handbook for customer service success : 52 weekly motivational tips and quotes to help you improve your customer service every day!

Jems from Johnson : A Guide to Successful Customer Relationship Management

Introduction to Service

The Art of Celebrity Service

The Art of Successful Restaurant Service : How to Make More Money for You & the House

Five-Star Customer Service

Lessons from the Links : Managing Business Like the Pros

Essential Skills : Customer Service Vocabulary Building Workbook

Essential Skills : A General Office Vocabulary-Building Workbook

Project Red Light

Irresistible Businesses : Dazzling and Delighting Customers for Life!

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