Total Quality Management and the Management of Health and Safety

Many forward-looking companies are adopting strategies to achieve "business excellence" and "world class performance" through using Total Quality Management to develop an integrated approach to business management.

An investigation has been carried out to determine to what extent the core principles of TQM are applied to Health and Safety management.

Data was collected from 24 organizations, known to be advanced in their use of TQM in their core business, using an adpation of the European quality award assessment criteria.