Hotel and Lodging Management : An Introduction (Second edition)

Hotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career.

This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments.

This updated Second Edition presents: New, completely updated chapters on human resources and the sales and marketing departments Up--to--date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five--star hotels New sections on yield management, lodging environments, franchise companies, and management organizations Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.