Search Results - Books - Academic - Anton, Jon
£34.50

Call Center Performance Enhancement Using Simulation and Modeling

Paperback / softback 30 Nov 1999
ISBN: 9781557531827
Dewey: 658.8120113
£45.95

Call Center Benchmarking : Deciding If Good is Good Enough

Paperback / softback 30 Apr 2000
ISBN: 9781557532152
Dewey: 658.812
£15.26
RRP £16.95 Save 10%

Customer Relationship Management : The Bottom Line to Optimizing Your ROI

series NetEffect
Paperback 26 Dec 2001
Publisher Prentice Hall
ISBN: 9780130990693
Dewey: 658.812
Out of Print

Listening to the Voice of the Customer

Paperback / softback 31 Dec 1997
ISBN: 9780915910434
Dewey: 658.812
Out of Print

Customer relationship management

Hardback 16 Jan 1996
Publisher Prentice Hall
ISBN: 9780134384740
Dewey: 658.812
Out of Print
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