Search Results - Books - Academic - Paperback - £20 to £35
Order within 4hrs 8mins for Next Day Delivery
View Basket
Sign Out
Early Years View All
BrowseEarly YearsPrimarySecondaryFurther EducationAcademicVLeBooks
Top Categories
Popular TitlesBook BundlesComing SoonNew & NoteworthyAccelerated ReaderTikTok Made Me Read It
Non-Fiction Books
Biography & MemoirsHistoryMusicSportWildlifeView More...
Publisher
Crown HouseDorling Kindersley (DK)GMC DistributionMacmillanWileyView More...
Fiction Books
Animal storiesClassic crimeEnviroment storiesFantasyGraphic NovelsView More...
Author
David AlmondKwame AlexanderMalorie BlackmanSarah CrossanWilliam ShakespeareView More...
Children's Books
Bedtime StoriesBig BooksBoard BooksPicture BooksSoft Toys & GamesView More...
eBooks
AcademicCollectionsNew eBooksPrimary Box SetsPromotionsSecondary Box sets
Popular Topics
Black Lives, Black HistoryDiversity MattersFantastic FemalesLGBTQ+Mental Health AwarenessLooking After Our Planet
Not To Be Missed
Book ReviewsBlogEnglish MasteryOfficial Book AwardsSchool Book AwardsYoto Carnegies
Other
DictionariesDVD’sExam BoardsScotland ResourcesSENDTimeline of Events
Nursery Essentials
100 Essential Picture BooksFairytales & FablesNursery Rhymes & SongsSound BooksStory Board BooksTouch and Feel
Topics
Animal StoriesDinosaursFestivals & CelebrationsFunny StoriesPeople Who Help UsView More...
First Learning
ABC and First WordsColoursNumbers & CountingRhyming & WordplaySeasons & TimeView More...
Conversation Starters
Black Lives, Black HistoryBooks to Inspire ReadingDiversity MattersLooking after our PlanetRefugees & ImmigrationStarting School
Favourite Characters
BlueyElmerPaddingtonPeppa PigThe GruffaloView More...
Personal Development
All Kinds of FamiliesCelebrating GrandparentsFantastic FemalesFirst ExperiencesMental HealthPositively Me!
Favourite Series
Baby Touch & FeelCampbell Busy BooksFirst Questions & AnswersLadybird First Favourite TalesThat's Not My…View More...
Classroom Essentials
Big BooksNumiconPie Corbett CollectionsReading SchemesTeacher Resources/CPDToys and Games
Authors/Illustrators
Dapo AdeolaJoseph CoelhoJulia DonaldsonTom FletcherSue HendraView More...
Browns Recommends
Book BundlesCarnegie Medal for IllustrationGreat Books to Read AloudNew & NoteworthyOfficial Book AwardsTimeline of Events
Reading and Phonics
Accelerated ReaderAR Kids Reading Report '23AR: Newly QuizzedBook BandsPie Corbett CollectionsReading Schemes
Topics
Fiction by Genre – KS1Fiction by Genre – KS2Topic Collections - Early YearsTopic Collections - KS1Topic Collections - KS2
Reading Support
Dual & Foreign LanguageHow to Write a StoryPicture Books for KS1Picture Books for KS2Reluctant & Dyslexic ReadersWordless Picture Books
Conversation Starters
Black Lives, Black HistoryDiversity MattersFantastic FemalesFestivals & CelebrationsLooking After Our PlanetRefugees & Immigration
Reading for Pleasure
Fantastic FactsFavourite Classroom ReadsFilm & TV AdaptationsGraphic NovelsNarrative Non-FictionRead Around the World
Personal Development
Bullying AwarenessInspirational LivesMental HealthPeople Who Help UsRead for Empathy 2024Starting Secondary School
Library Collections
100 Best Fiction for Y1-Y6100 Best Non-Fiction for Y1-Y6Favourite Authors, A-ZSeries: Early Readers & KS1Series: Lower KS2Shakespeare
Classroom Essentials
11+ ExamsDictionariesNumiconScotland ResourcesTeacher Resources/CPDWales Resources
Browns Bestsellers
Bestselling New FictionBestselling New Non-FictionBook BundlesEssential PoetryFavourite AudiobooksTop 50 Graphic Novels
Browns Recommends
2023 Award WinnersChildren's Laureate 2022-2024New and NoteworthyOfficial Book AwardsSchool Book AwardsTimeline of Events
Reading for Pleasure
Favourite Authors A-ZGraphic Novels & MangaNarrative Non-FictionRead Around the WorldTikTok Made Me Read ItTV and Film Adaptations
GCSE by Exam Board
AQAEdexcelIGCSEOCRWJEC / EduqasView More...
Fiction by Genre
HistoricalHumourRomanceShort StoriesThrillersView More...
Key Debates & Topics
Black Lives, Black HistoryConflicts & TerrorismDiversity MattersMaking Sense of Our WorldOur Planet in DangerRefugees & Immigration
Non-Fiction by Subject
BiographiesGeographyHistoryHobbiesSportView More...
Personal Development
Bullying AwarenessCareersFantastic FemalesManaging Exam StressMental HealthRead for Empathy 2024
Reading Support
Accelerated ReaderDual & Foreign LanguageGraded Readers (CEFR)English MasteryReluctant & Dyslexic ReadersShakespeare
Classroom Essentials
DictionariesNorthern Ireland (CCEA)Scotland ResourcesTeacher Resources/CPDWales Resources
Browns Bestsellers
Audio BooksBestselling New FictionBestselling New Non-FictionEssential PoetryTop 30 Graphic Novels - KS3Top 30 Graphic Novels - KS4
Browns Recommends
2023 Award WinnersAR Kids Reading Report '23Book BundlesNew and NoteworthyOfficial Book AwardsTimeline of Events
Reading for Pleasure
Feel Good FictionFilm and TV AdaptationsGraphic Novels & MangaMyths RetoldTikTok Made Me Read ItView More...
A-Level by Exam Board
AQAEdexcelIALOCRWJEC / EduqasView More...
Fiction by Genre
CrimeFantasyHistoricalRomantic FictionSci-FiView More...
A-Level: Wider Reading
ArtEconomicsMusicPhilosophyShakespeareView More...
Non-Fiction by Subject
BiographiesNarrative Non-FictionPopular ScienceStudent CookbooksTrue CrimeUK Politics
Student Essentials
CareersManaging Exam StressMoney MattersReady for Uni - Reading ListsStudy SkillsView More...
Key Debates & Topics
Black Lives, Black HistoryDiversity MattersFantastic FemalesMental HealthOur Planet in DangerRefugees & Immigration
Classroom Essentials
Graded Readers (CEFR)Northern Ireland (CCEA)Scotland ResourcesT LevelsTeacher Resources/CPDWales Resources
Browns Bestsellers
Best New BiographiesBestselling New FictionBestselling New Non-FictionEssential PoetryNow StreamingQuick Reads
Browns Recommends
2023 Award WinnersAcademic NewsletterDVD CollectionsNew and NoteworthyOfficial Book AwardsTimeline of Events
Reading for Pleasure
Books by Authors of ColourGraphic NovelsLGBTQ+ Fiction Now StreamingTikTok Made Me Read It View more...
Education Studies
Early Childhood StudiesEarly Years TeachingEducation StudiesPrimary TeachingSecondary TeachingSEN Teaching
Student Essentials
Academic Writing & Research Careers Cooking on a BudgetMental HealthMoney Matters View More...
Health and Medicine
Biomedical ScienceDentistryMedicineMidwiferyNursing (Adult)View More...
Key Debates & Topics
AIConflicts Equality, Inclusion, Diversity Human Migration Net Zero Politics
Law and Politics
Criminal Law European Law Family Law International Relations Law of Tort View More...
Arts and Humanities
Art & Design Drama English Language English Literature Film Studies View More...
Sciences/Engineering
BiologyChemistryEngineeringGeographyPhysicsView More...
Business
Accounting Economics Entrepreneurship ManagementMarketing View More...
Browns Recommends
2023 Award WinnersAcademic NewsletterBestselling eBooksNew and NoteworthyOfficial Book AwardsTimeline of Events
About VLeBooks
Register for VLeBooksApplication FormRequest Inspection CopiesLeave FeedbackFAQsTerms and Conditions
Further Education
Foreign Language titlesGraphic Novels & MangaLGBTQ+Mental HealthNew FictionView More...
Teacher Hub
CPDEarly Years TeachingPrimary TeachingSecondary TeachingSEN / SENDWellbeing for Teachers
FE Curriculum
A Level by SubjectCambridge A-LevelIB DiplomaNorthern Ireland (CCEA)Scotland: Highers/Adv HighersVocational Training
Primary
Favourite Authors A-ZKS1 FictionKS2 FictionMental HealthPrimary Topics View More...
Academic
BiographiesCrime FictionMyths RetoldNew FictionRomance FictionWordsworth Classics
Secondary
Favourite SeriesFiction by GenreKS3 FictionKS4 FictionReluctant & Dyslexic ReadersView More...
Academic Subjects
AccountingBritish PoliticsDentistryMarketingPsychologyView More...
Secondary Curriculum
CareersGCSE by SubjectGraded Readers (CEFR)IGCSENorthern Ireland (CCEA)Scotland: National 4/5
Browns Recommends
2023 Award WinnersBestsellersExclusive CollectionsNew eBooksVLeBooks Promotions
Saved Searches
My Saved Searches
Image for The SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources

The SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources

Paperback / softback 31 Jul 1996
ISBN: 9780070522350
Dewey: 658.81
£20.79
RRP £25.99 Save 20%
10 in Stock Need More ?
Image for Best Practice Guide for Customer Service Professionals

Best Practice Guide for Customer Service Professionals

series Customer Service Best Practice Guides
Paperback / softback 1 Jun 2006
ISBN: 9780954874414
Dewey: 658.812
£22.50
RRP £30.00 Save 25%
2 in Stock Need More ?
Image for Sales Management For Dummies

Sales Management For Dummies

Paperback / softback 23 Oct 2015
Publisher For Dummies
ISBN: 9781119094227
Dewey: 658.81
£16.49
RRP £21.99 Save 25%
3 in Stock Need More ?
Image for The New Customer Experience Management

The New Customer Experience Management : Why and How the Companies of the Future Address Their Customers' Needs Proactively

Paperback / softback 11 Nov 2022
Publisher Routledge
ISBN: 9781032313412
Dewey: 658.812
£25.49
RRP £29.99 Save 15%
2 in Stock Need More ?
Image for Finishing Touch, The

Finishing Touch, The : How to Build World-Class Customer Service

series Financial Times Series
Paperback / softback 4 Nov 2010
ISBN: 9780273713012
Dewey: 658.812
£21.59
RRP £26.99
Special order line: only available to educational & business accounts. Sign In
Image for SugarCRM For Dummies

SugarCRM For Dummies

Paperback / softback 21 Nov 2008
Publisher For Dummies
ISBN: 9780470384626
Dewey: 658.812028553
£20.24
RRP £26.99
Special order line: only available to educational & business accounts. Sign In
Image for CEX Sells

CEX Sells : New Inspiration for Valuable Customer Experiences

Paperback / softback 16 Nov 2017
ISBN: 9789063694449
Dewey: 658.812
£23.99
RRP £29.99
Special order line: only available to educational & business accounts. Sign In
Image for Customer Capitalism

Customer Capitalism

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
£20.99
RRP £27.99
Special order line: only available to educational & business accounts. Sign In
Image for Microsoft CRM For Dummies

Microsoft CRM For Dummies

Paperback / softback 22 Aug 2003
Publisher For Dummies
ISBN: 9780764516986
Dewey: 658.81202855369
£18.74
RRP £24.99
Special order line: only available to educational & business accounts. Sign In
Image for Customers the Day After Tomorrow

Customers the Day After Tomorrow : How to Attract Customers in a World of AI, Bots and Automation

Paperback / softback 1 Dec 2017
Publisher Lannoo Publishers
ISBN: 9789401445214
Dewey: 658.812
£23.96
RRP £29.95
Special order line: only available to educational & business accounts. Sign In
Image for Customer Winback

Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal

Paperback / softback 26 Mar 2001
ISBN: 9780787946678
Dewey: 658.812
£21.74
RRP £28.99
Special order line: only available to educational & business accounts. Sign In
Image for Know Your Customer

Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction

series Total Quality Management
Paperback / softback 12 Apr 1996
ISBN: 9781557865533
Dewey: 658.812
£23.79
RRP £27.99
Special order line: only available to educational & business accounts. Sign In
Image for The Paradox of Excellence

The Paradox of Excellence : How Great Performance Can Kill Your Business

Paperback / softback 2 Sep 2005
ISBN: 9780787981396
Dewey: 658.812
£16.49
RRP £21.99
Special order line: only available to educational & business accounts. Sign In
Image for 54 Golden Nuggets: The Best of the Telephone Doctor

54 Golden Nuggets: The Best of the Telephone Doctor : Quick Tips to Cure Your Business Communication Ills

Paperback / softback 30 Nov 2011
ISBN: 9781599962559
Dewey: 658.812
£19.76
RRP £21.95
Special order line: only available to educational & business accounts. Sign In
Image for The CEO Guide to Sales

The CEO Guide to Sales

Paperback / softback 28 Jan 2021
Publisher Matador
ISBN: 9781800460850
Dewey: 658.81
£17.24
RRP £22.99
Special order line: only available to educational & business accounts. Sign In
Image for Why Customers Don't Do What They're Supposed To and What To Do About It

Why Customers Don't Do What They're Supposed To and What To Do About It

Paperback / softback 16 Jul 2007
ISBN: 9780071486224
Dewey: 658.81
£17.59
RRP £21.99
Special order line: only available to educational & business accounts. Sign In
Image for Fabled Service, Participant Workbook

Fabled Service, Participant Workbook : Ordinary Acts, Extraordinary Outcomes

Paperback / softback 26 Mar 1996
Publisher Pfeiffer
ISBN: 9780883904732
Dewey: 658.812
£22.09
RRP £25.99
Special order line: only available to educational & business accounts. Sign In
Image for Implementing Microsoft Dynamics 365 Customer Engagement

Implementing Microsoft Dynamics 365 Customer Engagement : Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

Paperback / softback 6 Mar 2020
ISBN: 9781838556877
Dewey: 658.812028553
£27.89
RRP £30.99 Save 10%
1 in Stock Need More ?
Image for Quality Service, Competitive Business: Setting the Standard in Customer Service

Quality Service, Competitive Business: Setting the Standard in Customer Service

Paperback / softback 7 Sep 2010
Publisher BSI Standards
ISBN: 9780580685156
Dewey: 658.812
£30.00
Special order line: only available to educational & business accounts. Sign In
Image for Best Practice Guide for Customer Service Managers

Best Practice Guide for Customer Service Managers : An Activity-based Workbook for Leaders of Teams That Strive for Service Excellence

series Customer Service Best Practice Guides
Paperback / softback 3 Sep 2010
ISBN: 9780954874421
Dewey: 658.812
£30.00
Special order line: only available to educational & business accounts. Sign In
Image for The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

series Big Book Series
Paperback / softback 16 Oct 1998
ISBN: 9780070779747
Dewey: 658.812
£16.79
RRP £20.99
Special order line: only available to educational & business accounts. Sign In
Image for Beyond Loyalty

Beyond Loyalty : The Next Generation of Customer Relationship Management

series Irish Management Briefings S.
Paperback 1 Jun 1999
Publisher Oak Tree Press
ISBN: 9781860761379
Dewey: 658.812
£29.95
Special order line: only available to educational & business accounts. Sign In
Image for Resulting - Projektziel erreicht!

Resulting - Projektziel erreicht! : So fuhren Sie Projekte kompetent und kreativ zum Profit

Paperback / softback 19 Dec 2013
Publisher Springer Gabler
ISBN: 9783658029791
Dewey: 658.81
£33.99
Special order line: only available to educational & business accounts. Sign In
Image for Aktiv verkaufen am Telefon

Aktiv verkaufen am Telefon : Interessenten gewinnen, Kunden uberzeugen, Abschlusse erzielen

Paperback / softback 13 Dec 2013
Publisher Springer Gabler
ISBN: 9783658029890
Dewey: 658.81
£29.99
Special order line: only available to educational & business accounts. Sign In
Image for Clued In

Clued In : How to Keep Customers Coming Back Again and Again (paperback)

Paperback / softback 31 Mar 2010
Publisher Addison Wesley
ISBN: 9780137071128
Dewey: 658.81
£25.99
Special order line: only available to educational & business accounts. Sign In
Image for Intelligent Customer Engagement

Intelligent Customer Engagement : The Future of Content Marketing

Paperback / softback 1 Aug 2014
ISBN: 9780993021107
Dewey: 658.812
£24.00
Special order line: only available to educational & business accounts. Sign In
Image for Empathy

Empathy : If Quality Matters Why Doesn't the Customer?

Paperback / softback 1 Apr 2012
ISBN: 9781906993276
Dewey: 658.812
£24.95
Special order line: only available to educational & business accounts. Sign In
Image for Navigating the Customer Contact Center in the 21st Century

Navigating the Customer Contact Center in the 21st Century : A Technology and Management Guide

Paperback 21 Sep 2000
ISBN: 9780929870571
Dewey: 658.812
£27.99
Special order line: only available to educational & business accounts. Sign In
Image for Linea guida per le migliori pratiche

Linea guida per le migliori pratiche : gestione dei reclami

Paperback / softback 2 Feb 2010
ISBN: 9780117066335
Dewey: 658.812
£27.00
Special order line: only available to educational & business accounts. Sign In
Image for Guide de meilleures pratiques

Guide de meilleures pratiques : traitement des reclamations

Paperback / softback 25 Nov 2009
ISBN: 9780117066342
Dewey: 658.812
£27.00
Special order line: only available to educational & business accounts. Sign In
Add to basket
Prev
123
...
6
Next
Browns Books Logo Footer +44 (0) 1482 384660

Our Services

Policies

Help & Contact

Browns Books © 2014-2024 All rights reserved [rev: 1.3.52.43]