This is Service Design Thinking. Basics - Tools - Cases

This is Service Design Thinking introduces an inter-disciplinary approach to designing services.

Service design is a bit of a buzzword these days and has gained a lot of interest from various fields.

This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside.

The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking