Business Process Outsourcing for Strategic Advantage

With the focus of outsourcing moving from non-critical support to core and critical business processes,it has also become an increasingly important and complex issue for both the sourcing as well as the service-provider organisations.

This book is intended for practicing managers involved with BPO activities in a client or service provider organisation, and will help them formulate and implement successful BPO strategies for gaining strategic benefits.

It is based on a study of European BPO clients and providers conducted during 2005-2006, and funded by the European Commission.