The One Minute Apology

The business classic "The One Minute Manager" introduced three secrets of management: one minute goal-setting, one minute praisings and one minute reprimands.

Told in Ken Blanchard's signature style, this business parable - the fourth secret of the "One Minute Manager" - presents a concept that, implemented properly, is one of the most powerful actions for improving company and employee morale.

Step-by-step, Blanchard teaches readers how to accept responsibility for their errors and to deal with the cause of the damage while maintaining their integrity.