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Baldrige aWard winning quality -- 18th edition: how to interpret the baldrige criteria for performance excellence (Eighteenth edition.)

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The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award.

It provides readers with a simple, yet com

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