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Image for The SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources

The SPIN Selling Fieldbook: Practical Tools, Methods, Exercises and Resources

Paperback / softback 31 Jul 1996
ISBN: 9780070522350
Dewey: 658.81
£20.79
RRP £25.99 Save 20%
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Image for Value-Based Pricing: Drive Sales and Boost Your Bottom Line by Creating, Communicating and Capturing Customer Value

Value-Based Pricing: Drive Sales and Boost Your Bottom Line by Creating, Communicating and Capturing Customer Value

Hardback 16 Nov 2011
ISBN: 9780071761680
Dewey: 658.816
£37.59
RRP £46.99 Save 20%
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Image for Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Loyalty 3.0: How to Revolutionize Customer and Employee Engagement with Big Data and Gamification

Hardback 16 Jul 2013
ISBN: 9780071813372
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
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Image for The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

Hardback 16 Aug 2013
ISBN: 9780071809931
Dewey: 658.812
£25.59
RRP £31.99 Save 20%
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Image for Perfect Phrases for Customer Service, Second Edition

Perfect Phrases for Customer Service, Second Edition

Paperback / softback 16 Jan 2011
ISBN: 9780071745062
Dewey: 658.812014
£10.39
RRP £12.99 Save 20%
2 in Stock Need More ?
Image for Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value

Rethinking the Sales Force: Redefining Selling to Create and Capture Customer Value

Hardback 16 Mar 1999
ISBN: 9780071342537
Dewey: 658.81
£30.39
RRP £37.99
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Image for Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Paperback / softback 16 Dec 2012
ISBN: 9780071800471
Dewey: 658.812
£19.99
RRP £24.99
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Image for Service Innovation: How to Go from Customer Needs to Breakthrough Services

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Hardback 16 Jul 2010
ISBN: 9780071713009
Dewey: 658.812
£30.39
RRP £37.99
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Image for Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach

Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach

Hardback 16 Jan 2009
ISBN: 9780071603805
Dewey: 658.81
£28.79
RRP £35.99
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Image for Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most

Customers First: Dominate Your Market by Winning Them Over Where It Counts the Most

Hardback 16 May 2012
ISBN: 9780071787871
Dewey: 658.812
£23.19
RRP £28.99
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Image for How to Close a Deal Like Warren Buffett: Lessons from the World's Greatest Dealmaker

How to Close a Deal Like Warren Buffett: Lessons from the World's Greatest Dealmaker

Hardback 16 Nov 2012
ISBN: 9780071801652
Dewey: 658.81
£23.99
RRP £29.99
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Image for Built to Serve: How to Drive the Bottom Line with People-First Practices

Built to Serve: How to Drive the Bottom Line with People-First Practices

Hardback 16 Oct 2007
ISBN: 9780071497923
Dewey: 658.812
£30.39
RRP £37.99
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Image for Why Customers Don't Do What They're Supposed To and What To Do About It

Why Customers Don't Do What They're Supposed To and What To Do About It

Paperback / softback 16 Jul 2007
ISBN: 9780071486224
Dewey: 658.81
£17.59
RRP £21.99
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Image for Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

Hardback 16 Jun 2011
ISBN: 9780071773546
Dewey: 658.812
£28.79
RRP £35.99
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Image for The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

series Big Book Series
Paperback / softback 16 Oct 1998
ISBN: 9780070779747
Dewey: 658.812
£16.79
RRP £20.99
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Image for The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

The Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

Hardback 16 Nov 2008
ISBN: 9780071603652
Dewey: 658.812
£39.99
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Image for PowerPoint (R) Presentations That Sell

PowerPoint (R) Presentations That Sell

Paperback / softback 1 Sep 2009
ISBN: 9780071626804
Dewey: 658.8100285558
£14.99
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Image for Please Every Customer: Delivering Stellar Customer Service Across Cultures

Please Every Customer: Delivering Stellar Customer Service Across Cultures

Paperback / softback 16 May 2011
ISBN: 9780071748360
Dewey: 658.812
£18.99
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Image for The Solution Selling Fieldbook

The Solution Selling Fieldbook

Paperback / softback 16 Jul 2005
ISBN: 9780071456074
Dewey: 658.8101
Out of Print
Image for The Big Book of Sales Games

The Big Book of Sales Games

Paperback / softback 16 May 1999
ISBN: 9780071343367
Dewey: 658.81
£20.79
RRP £25.99
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Image for Sales Management Demystified

Sales Management Demystified

Paperback / softback 16 May 2007
ISBN: 9780071486545
Dewey: 658.81
£22.39
RRP £27.99
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Image for Instant Repeat Business

Instant Repeat Business

Paperback / softback 16 Jan 2006
ISBN: 9780071466660
Dewey: 658.812
£19.99
RRP £24.99
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Image for Built for Use: Driving Profitability Through the User Experience

Built for Use: Driving Profitability Through the User Experience

Hardback 16 Mar 2002
ISBN: 9780071383042
Dewey: 658.812
Out of Print
Image for The Inside Advantage

The Inside Advantage

Hardback 16 Nov 2007
ISBN: 9780071495691
Dewey: 658.812
Out of Print
Image for Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing

Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing

Hardback 16 Nov 2008
ISBN: 9780071497046
Dewey: 658.812
Out of Print
Image for Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

Hardback 16 Jun 2008
ISBN: 9780071590730
Dewey: 658.812
Out of Print
Image for How You Do... What You Do: Create Service Excellence That Wins Clients For Life

How You Do... What You Do: Create Service Excellence That Wins Clients For Life

Hardback 16 Jun 2008
ISBN: 9780071592789
Dewey: 658.812
Out of Print
Image for Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

Hardback 16 Nov 2010
ISBN: 9780071740838
Dewey: 658.812
Out of Print
Image for The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers

The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and Followers

Hardback 16 Sep 2011
ISBN: 9780071759182
Dewey: 658.812
Out of Print
Image for Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!

Paperback / softback 16 Aug 1999
ISBN: 9780070248175
Dewey: 658.812
Out of Print
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