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Image for Measures of Quality and High Performance

Measures of Quality and High Performance : Simple Tools and Lessons Learned from America's Most Successful Corporations

Hodgetts, Richard M.
See all formats and editions

Based on extensive research with 19 organizations that have received the Malcolm Baldridge National Quality Award, this work explains how to improve quality and response time, reduce costs and gain market share.

It helps readers assess their own companies by asking three questions: Has your organization recognized the new methods that are replacing old habits?

Does it employ customer value-added concepts? Is training a key element in the overall strategy?

Read More
Title Unavailable: Out of Print
Product Details
Amacom
0814403778 / 9780814403778
Hardback
658.4013
01/01/1998
United States
English
224p.
research & professional Learn More
KJC Business strategy, KJMQ Quality Assurance (QA) & Total Quality Management (TQM), KJMV5 Production & quality control management
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