The Facet Performance Measurement and Metrics Collection

This Collection contains the following books: * Library Analytics and Metrics: Using data to drive decisions and services edited by Ben Showers * Being Evidence Based in Library and Information Practice edited by Denise Koufogiannakis and Alison Brettle * Assessing Service Quality: Satisfying the expectations of library customers, 3rd edition by Peter Hernon, Ellen Altman and Robert Dugan * Evaluating the Impact of Your Library, 2nd edition by David Streatfield and Sharon Markless * Web Metrics for Library and Information Professionals by David Stuart * Altmetrics: A practical guide for librarians, researchers and academics edited by Andy Tattersall * Research, Evaluation and Audit: Key steps in demonstrating your value edited by Maria J Grant, Barbara Sen and Hannah Spring.