Learning to run: a guide to business process re-engineering : a capability maturity model to help understand the cultural impact of change : what's going to happen, why, and what to do about it

David Broadbent presented a number of theories round a case study at the OMG 'BPM Think Tank' in November 2008 in Putten, Netherlands.

The main points were that lots of organisations suffer from some or all of the following: No Cross-functional communication or co-operation.

No understanding of the end-to-end process No ownership of the end-to-end process Blame culture Silo mentality Resistance to change Lack of process capability maturity to actually implement change A number of those present suggested that David put his theories on culture being seen as an afterthought into a book.