Instructor excellence : mastering the delivery of training (2nd ed)

When the first edition of "Instructor Excellence" was published in 1992, it became an instant bestseller among professionals who deliver and manage training.

This thoroughly revised and updated second edition complements the timeless standards that made the first edition a classic as well as covers relevant developments in the design and delivery of training, including online and videoconferencing facilitation and current research on what sets exemplary instructors apart from the average.