The Customer of the Future : 10 Guiding Principles for Winning Tomorrow's Business

Tomorrows customers need to be targeted today!

With emerging technology transforming customer expectations, its more important than ever to keep a laser focus on the experience companies provide their customers.

In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

Tomorrows customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. Theyll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.

The Customer of the Future explains how todays customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that dont adapt to these new expectations wont last. This book prepares your organization for these increasing demands by helping you do the following:

• Learn the ten defining strategies for a customer experiencefocused company.
• Implement new techniques to shift the entire company from being product-focused to being customer-focused.
• Gain insights through case studies and examples on how the worlds most innovative companies are offering new and compelling customer experiences.

Craft a leadership development and culture plan to create lasting change at your organization.