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Image for The Best Damn Sales Book Ever

The Best Damn Sales Book Ever : 16 Rock-Solid Rules for Achieving Sales Success!

Hardback 4 Apr 2006
ISBN: 9780471757283
Dewey: 658.81
£12.00
RRP £16.00 Save 25%
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Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Hardback 25 Oct 2013
ISBN: 9781118662670
Dewey: 658.812
£14.99
RRP £19.99
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Game-Based Marketing : Inspire Customer Loyalty Through Rewards, Challenges, and Contests

Hardback 16 Apr 2010
ISBN: 9780470562239
Dewey: 658.812
£14.24
RRP £18.99
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Unleashing Excellence : The Complete Guide to Ultimate Customer Service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Chocolates on the Pillow Aren't Enough

Chocolates on the Pillow Aren't Enough : Reinventing The Customer Experience

Paperback / softback 20 Mar 2009
ISBN: 9780470404638
Dewey: 658.812
£8.99
RRP £11.99
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All For One : 10 Strategies for Building Trusted Client Partnerships

Hardback 29 Apr 2009
ISBN: 9780470380284
Dewey: 658.812
£14.99
RRP £19.99
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Effective CRM using Predictive Analytics

Hardback 25 Dec 2015
ISBN: 9781119011552
Dewey: 658.812
£39.06
RRP £45.95
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Image for Rules to Break and Laws to Follow

Rules to Break and Laws to Follow : How Your Business Can Beat the Crisis of Short-Termism

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for Pricing on Purpose

Pricing on Purpose : Creating and Capturing Value

Hardback 17 Feb 2006
ISBN: 9780471729808
Dewey: 658.816
£62.05
RRP £73.00
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Image for Customer Capitalism

Customer Capitalism

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
£20.99
RRP £27.99
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Image for What's the Secret?

What's the Secret? : To Providing a World-Class Customer Experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for How to Sell at Margins Higher Than Your Competitors

How to Sell at Margins Higher Than Your Competitors : Winning Every Sale at Full Price, Rate, or Fee

Hardback 2 Dec 2005
ISBN: 9780471744832
Dewey: 658.81
£17.24
RRP £22.99
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Image for Breakthrough Customer Service

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Hardback 9 Mar 1998
ISBN: 9780471642329
Dewey: 658.812
£21.74
RRP £28.99
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Magnetic : The Art of Attracting Business

Hardback 18 Dec 2015
ISBN: 9781119147343
Dewey: 658.812
£14.24
RRP £18.99
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Image for Service-Ability

Service-Ability : Create a Customer Centric Culture and Achieve Competitive Advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value

Hardback 17 May 2013
ISBN: 9781118092217
Dewey: 658.812
£17.99
RRP £23.99
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Know Your Customer : New Approaches to Understanding Customer Value and Satisfaction

series Total Quality Management
Paperback / softback 12 Apr 1996
ISBN: 9781557865533
Dewey: 658.812
£23.79
RRP £27.99
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Image for The Ultimate Online Customer Service Guide

The Ultimate Online Customer Service Guide : How to Connect with your Customers to Sell More!

Hardback 21 Jan 2011
ISBN: 9780470637708
Dewey: 658.812
£14.24
RRP £18.99
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Pay Attention! : How to Listen, Respond, and Profit from Customer Feedback

Hardback 25 Jun 2010
ISBN: 9780470563557
Dewey: 658.812
£14.24
RRP £18.99
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Converting Customer Value : From Retention to Profit

Hardback 7 Oct 2005
ISBN: 9780470016343
Dewey: 658.812
£34.84
RRP £40.99
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Image for Engagement Marketing

Engagement Marketing : How Small Business Wins in a Socially Connected World

Hardback 27 Apr 2012
ISBN: 9781118101025
Dewey: 658.812
£14.24
RRP £18.99
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Image for Statistical Methods in Customer Relationship Management

Statistical Methods in Customer Relationship Management

Hardback 28 Sep 2012
ISBN: 9781119993209
Dewey: 658.812015195
£65.41
RRP £76.95
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Image for Setting Profitable Prices, + Website

Setting Profitable Prices, + Website : A Step-by-Step Guide to Pricing Strategy--Without Hiring a Consultant

Paperback / softback 12 Mar 2013
ISBN: 9781118430767
Dewey: 658.816
£28.49
RRP £37.99
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Image for The Celebrity Experience

The Celebrity Experience : Insider Secrets to Delivering Red Carpet Customer Service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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Image for At Your Service

At Your Service : How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

Hardback 27 Apr 2012
ISBN: 9781118217221
Dewey: 658.812
£14.24
RRP £18.99
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Image for How to Sell Without Being a JERK!

How to Sell Without Being a JERK! : The Foolproof Approach to the World's Second Oldest Profession

Hardback 7 Mar 2008
ISBN: 9780470224557
Dewey: 658.81
£16.49
RRP £21.99
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Image for If You're Not Out Selling, You're Being Outsold

If You're Not Out Selling, You're Being Outsold

Hardback 4 Nov 1997
ISBN: 9780471191193
Dewey: 658.81
£21.00
RRP £28.00
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Image for It's the Customer, Stupid!

It's the Customer, Stupid! : 34 Wake-up Calls to Help You Stay Client-Focused

Hardback 28 Jan 2011
ISBN: 9780470907399
Dewey: 658.812
£14.24
RRP £18.99
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Image for Make It All About Them

Make It All About Them : Winning Sales Presentations

Hardback 29 Jan 2013
ISBN: 9781118428375
Dewey: 658.8106
£14.24
RRP £18.99
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Image for Strategic Market Relationships

Strategic Market Relationships : From Strategy to Implementation

Paperback / softback 13 Apr 2007
ISBN: 9780470028803
Dewey: 658.812
£43.31
RRP £50.95 Save 15%
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