The library and information services self-assessment training pack

Self-assessment enables organizations to undertake comprehensive, systematic and regular reviews of their performance against models of good management practice.

This training pack was produced as a result of a two-year project at the British Library Research and Innovation Centre to investigate the potential of self-assessment approaches for public library services.

It describes and explains the process of developing a self-assessment toolkit for the library and information sector, drawing on three models of good management practice, including the EFQM Business Excellence Model. The book associated with this pack is entitled "Improving Library and Information Services Through Self-assessment".