Motor vehicle mechanics : customer relationship management

Where ever you are in the U.K. as part of post 16 education, many apprentices have to study Functional Skills ( England), Essential Skills for Wales and Core Skills for Scotland and Northern Ireland.

This book is written to support teachers who teach communication skills.

The book gives scenarios based in the trade where apprentices will need to communicate with customers. This book is a series of lessons with activities for teachers covering functional skills/ Essential Skills Wales/ Core Skills Scotland Application of Number. The lessons provide a scenario where students have to engage in communication in a fictional garage.

The actual communication skills being delivered fits in with the speaking and listening requirements for this cohort of students. It is essential that this cohort of students can work comfortably within each of these basic skill areas and can switch when required.

The contextualisation of these skills within the context of motor vehicle mechanics motivates them to learn since they are given a purpose. The book also comes with language based smartboard activities which should also work on other platforms.

These are designed to develop the use of appropriate language with students and help to develop their communication skills.

There are also a number of powerpoint slides (and their Open office equivalents) to support colleagues in delivering learning sessions to their students.

Finally we have used a professional voice over artist to record the worksheets to enable poor readers of English to access the learning materials in this package and there is an assessment sheet template for the teacher to assess every learner. This book will save teachers hours of preparation time and enable them to deliver quality COMMUNICATION learning experiences. The author is currently working on future books for this cohort of students.