The manager's bridge certificate in IT service management : a guide for exam candidates

The Manager's Bridge Certificate is intended for those who have an ITIL(R) Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL(R) Expert in IT Service Management.

This book can be used as a learning aid for self study or for reference or revision within an accredited training course. - ITIL(R) and IT Service Management have been practised successfully around the world for more than 20 years; - ITIL(R) is a framework for IT service management and provides best management practice to meet ISO 20k.