Quality (4 Rev ed)

Taking an applied approach, Donna Summers' Quality, Fourth Edition provides clear explanations of popular quality techniques, insightful case studies, meaningful illustrations, and subject matter relevant to the challenges faced by today's organizations.

The underlying themes of process improvement and reduction of variation permeate the text.

Numerous examples from a wide variety of industries illustrate how professionals apply quality assurance tools to their work activities.

Topics focus on the fundamental quality concepts of process control and include creating a process focus, understanding variation, process control charts, root-cause analysis, the seven tools of quality, systems thinking, costs of quality, ISO/TS 16949, Six Sigma and more