201 ways to turn any employee into a star performer

The only resource a manager needs to turn a problem employee into a top performer. "201 Ways to Turn Any Employee into a Star Performer" arms managers with the strategies they need to deal with the full range of employee problems - including tardiness, low-quality work, constant complaining, and much more.

Consultant Casey Hawley's unique approach to personnel problems replaces harsh discipline with positive, goal-oriented tactics that turn failing employees into team players.

This straightforward guide gives managers the tools and training to: identify problems before they become serious; develop the art of constructive feedback; deal with defensive reactions from employees; understand which problems need to be managed and which ones don't; uncover the cause of a problem and help an employee talk about it; foster discussion in group conflict situations / create goals for employee improvement; follow up on employee progress.