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Image for IT service management: support for your ITSM foundation exam.
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IT service management: support for your ITSM foundation exam. (3rd edition)

Brewster, Ernest, Griffiths, Richard, Lawes, Aidan, Sansbury, John
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.

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£40.49
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Product Details
BCS, The Chartered Institute for IT
1780173199 / 9781780173191
eBook (Adobe Pdf)
658.4038
08/04/2016
England
English
202 pages
Copy: 20%; print: 20%
Previous edition: 2012 Description based on CIP data; item not viewed.
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