Facilitating and Coaching Guide

As the role of the manager changes from that of "control, do and tell" to one of "support, enable and coach", the skills and techniques required by the effective manager are the same as those needed by facilitators of change processes.

This guide, part of a range of books supporting quality improvement processes, is intended to be of use as a reference for both managers and facilitators.

It covers essential skills, the role of the facilitator, helpful forms and planners and a section on personal development.

The A5 personal organizer format is aimed at making this guide flexible and adaptable to individual needs, allowing additional notes and material to be added, such as readily available time management papers.

Spare forms for self assessment, personal development, training sessions, coaching, time logs, meeting planners and project planners are contained at the end of the text.