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Image for Measuring service performance: practical research for better quality

Measuring service performance: practical research for better quality

Lisch, Dr Ralf
See all formats and editions

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment.

Quality research and testing means better service, and success in the service industries demands quality.

Nonetheless, complaints about insufficient, inconsistent or bad service abound.

Read More
Title Unavailable: Withdrawn
Product Details
Gower
1472411935 / 9781472411938
eBook
658.4013
28/03/2014
England
English
214 pages
Description based on CIP data; item not viewed.
GPS Research methods: general, KJMQ Quality Assurance (QA) & Total Quality Management (TQM), KJMV2 Personnel & human resources management, KJS Sales & marketing, KJU Organizational theory & behaviour
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