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ITIL(R) Foundation Essentials ITIL 4 Edition : The ultimate revision guide

Governance of Enterprise IT Based on COBIT 5 : A Management Guide

Implementing service quality based on ISO/IEC 20000: a management guide

SIAM/MSI: an introduction to Service Integration And Management/Multi-Sourcing Integration for IT service management

The definitive guide to IT service metrics

IT Project Management

ISO/IEC 20000: an introduction to the global standard for service management

Quantum Age of IT

The green agenda: a business guide

Implementing Service Quality Based on ISO/IEC 20000 : A Management Guide

Compliance by Design

Service Level Agreements : A Legal and Practical Guide

Compliance for Green IT Pocket Guide

The Green Agenda : A Business Guide

IT Strategic and Operational Controls

Greening the data center: opportunities for improving data center energy efficiency

IT Service Management Documentation Toolkit

Managing IT in a downturn: a pocket guide

Service integration and management (SIAM) professional body of knowledge (BoK)

SIAM/MSI : An Introduction to Service Integration and Management/ Multi-Sourcing Integration for it Service Management

Implementing service quality based on ISO/IEC 20000: a management guide

Managing IT in a Downturn

The service desk handbook : a guide to service desk implementation, management and support

The Governance of Green IT : The Role of Processes in Reducing Data Center Energy Requirements

ITIL 4 Direct, Plan and Improve (DPI) : your companion to the ITIL 4 managing professional and strategic leader DPI certification

Greening the Data Center : Opportunities for Improving Data Center Energy Efficiency

Pragmatic Application of Service Management : The Five Anchor Approach

Outsourcing IT: a governance guide

Service integration and management (SIAM) Foundation Body of Knowledge (BoK)

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