Search Results - Books - Knapp, Donna
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A guide to service desk concepts

Paperback 23 Apr 2009
Publisher South-Western
ISBN: 9781439040225
Dewey: 004.0688
Out of Print

An introduction to help desk concepts

Paperback 30 Oct 1998
Publisher Course Technology
ISBN: 9780760071502
Dewey: 004.068
Out of Print

A guide to help desk concepts

Paperback 6 Apr 2003
ISBN: 9780619159467
Dewey: 004.068

This title has been replaced View Replacement

A guide to customer service skills for the help desk professional

Paperback 16 Dec 1999
ISBN: 9780760072622
Dewey: 004.0688
Out of Print

A Guide to Service Desk Concepts : Service Desk and the It Infrastructure Library

Paperback / softback 24 Mar 2009
Publisher South-Western
ISBN: 9780324785067
Dewey: 004.0688

This title has been replaced View Replacement

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