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ISO 9001:2015 - in brief

Total quality management and operational excellence : text with cases

Framing and managing lean organizations in the new economy

The essentials of managing quality for projects and programmes

Management systems and performance frameworks for sustainability : a road map for sustainably managed enterprises

W.E. Deming

Quality service management : a guide to improving business processes

Measuring Service Performance : Practical Research for Better Quality

Total Quality Management and Operational Excellence: Text With Cases

Pocket guide to TQM

Integrated Reporting and Performance Measurement Systems

Behavioural science for quality and continuous improvement : 25 lessons from psychology and behavioural economics

Quality Management: A Project Management Perspective

Quality Management: A Critical Introduction

Do more with less: a guide for uncertain times

The essentials of managing quality for projects and programmes

Quality Management Essentials

Implementing Six Sigma and Lean: a practical guide to tools and techniques

Quality service management: a guide to improving business processes

Reforming the Russian industrial workplace : international management standards meet the Soviet legacy

Reforming the Russian industrial workplace: international management standards meet the Soviet legacy : 74

Reforming the Russian industrial workplace: international management standards meet the Soviet legacy : 74

Measuring service performance: practical research for better quality

Six sigma in transactional and service environments

The essentials of managing quality for projects and programmes

The essentials of managing quality for projects and programmes

Hearing the voice of the Shingo principles : creating sustainable cultures of enterprise excellence

Lean system management for leaders : a new performance management toolset

Performance management in nonprofit organizations : global perspectives

Performance management in nonprofit organizations: global perspectives : 17

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