Global services : moving to a level playing field

Not just a book about outsourcing or offshoring, or even information technology alone, "Global Services: Moving to a Level Playing Field" examines what is happening to the global services market place today, future developments and how they will affect us all.

It applies the lessons learned from other industries and the history of other industrial developments, such as the globalization of manufacturing, to the IT services arena.

It rejects also the 'core competence' strategy that tomorrow is little more than a development of today.

This book recognizes that offshoring is a category of the international trade in services, and a natural development in the ongoing globalization of trade and commerce, rather than a novelty to be feared. "Global Services: Moving to a Level Playing Field" breaks the mould of current management thinking on outsourcing by creating a new framework around technology-enabled and professionally-rich services, their globalization, and the competitive factors shaping their supply and their sourcing.The book includes: Business processes develop into knowledge processes; The maturing vendor community; The development of technology; The real matrix; The globalization of services; Skills needed for a future economy; and Globalization.

It is aimed at an international audience of executives, board level and senior management, CIO and the senior/middle 'Enterprise IT' management, but also the ICT vendor middle/senior management.