Microsoft Dynamics CRM 4.0 Step by Step

Whether you're in sales, marketing, or customer service-quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM.

With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them!

Create and manage accounts-for a 360? view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and orders Employ basic to advanced reporting capabilities Your all-in-one learning experience includes: Files for building skills and practicing the book's lessons Fully searchable eBook Sample chapters from related Microsoft Press books WINDOWS VISTA PRODUCT GUIDE eReference-plus other resources-on CD For customers who purchase an ebook version of this title, instructions for downloading the CD files can be found in the ebook.