Effective IT Service Management (1st ed. Softcover of orig. ed. 2007)

This book offers practical guidance on delivering and managing IT services in an effective and efficient manner by extending the IT Infrastructure Library approach.

It provides a candid look at the relative merits of the currently accepted wisdom regarding the provision of IT services.

The book identifies strengths as well as shortcomings in the accepted status quo, presenting an unbiased view of current methodologies and products.