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Unleashing excellence: the complete guide to ultimate customer service

Digital customer service: transforming customer experience for an on-screen world

Clients first: the two word miracle

Culture Hacker: Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

Twitter power 3.0: how to dominate your market one tweet at a time

Customer success: how innovative companies are reducing churn and growing recurring revenue

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Likeonomics: how to establish influence, create passionate customers, and become the most trusted expert in your field

Scientific selling: creating high-performance sales teams through applied psychology and testing

Likeonomics: the unexpected truth behind earning trust, influencing behavior, and inspiring action

The celebrity experience: insider secrets to delivering red carpet customer service

Scientific Selling: Creating High Performance Sales Teams Through Applied Psychology and Testing

What's the Secret: To Providing a World-class Customer Experience

The Supernova Advisor: Crossing the Invisible Bridge to Exceptional Client Service and Consistent Growth

How to Sell at Prices Higher Than Your Competitors

Pricing With Confidence: 10 Ways to Stop Leaving Money on the Table

Managing the new customer relationship: strategies to engage the social customer and build lasting value

Managing the new customer relationship: strategies to engage the social customer and build lasting value

The Best Damn Sales Book Ever

Customer Data Integration: Reaching a Single Version of the Truth : 7

@ Your Service: How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques

The accidental sales manager: how to take control and lead your sales team to record profits

The Accidental Sales Manager: How to Take Control and Lead Your Sales Team to Record Profits

@ your service: how to attract new customers, increase sales, and grow your business using simple customer service techniques

Statistical Methods in Customer Relationship Management

Statistical methods in customer relationship management

Setting profitable prices: a step-by-step guide to pricing strategy--without hiring a consultant

Setting profitable prices: a step-by-step guide to pricing strategy--without hiring a consultant

Handbook of strategic account management: a comprehensive resource

Handbook of strategic account management

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