Creating Business Excellence : Helping Ordinary People to Achieve Extraordinary Results

Bringing together elements from previous business improvement models - Total Quality, Business Process Re-engineering, Investors in People, ISO9000, and others - excellence provides a benchmark and practical methodology for improving performance.

This volume covers the approach to business improvement that allows organizations to assess the relevance of models and initiatives to their specific business - allowing them to introduce an element of benchmarking that is both flexible and specific.

The book makes use of numerous case studies and includes information on using balanced scorecards within organizations of all types.