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Unleashing excellence: the complete guide to ultimate customer service

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The art of client service: the classic guide, updated for today's marketers and advertisers

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Delighting Your Customers - On a Shoestring: Delivering Excellent Customer Service Without Breaking the Bank

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Managing the new customer relationship: strategies to engage the social customer and build lasting value

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Rules to Break and Laws to Follow

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What's the Secret: To Providing a World-class Customer Experience

The experience: the 5 principles of Disney service and relationship excellence

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