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BISL : A Management Guide

Metrics for IT service management

Frameworks for IT management

Six Sigma for IT Management : A Pocket Guide

itSMF Planning to Implement Service Management Pocket Book

A dictionary of IT service management : terms, acronyms and abbreviations

A dictionary of IT service management terms, acronyms and abbreviations ITIL

The EFQM Excellence Model to Assess Organizational Performance : A Management Guide

Gestion Des Services Informatiques : Une Introduction Basee Sure L'ITIL

Project Managing ITSM from Hell : (Implement ITIL That Works!!)

IT Service Procurement Based on ISPL : A Pocket Guide

Not the IT Infrastructure Library

Key element guide

It Service Management : A Companion to the it Infrastructure Library : Version 2 (French Version)

IT Security Management Pocket Book

Release and Control for Service Management, Based on ITIL

Balanced diversity : a portfolio approach to organizational change

IT tools for the business when the business is IT : selecting and implementing IT service management tools

IT that matters : an executive's guide to maximising strategic value from your IT investment

Las trampas de la integracian : una guaa para que la integracian de la tecnologaa y los Servicios TI en el negocio de sus clientes sea una realidad, [The tricks of integration: a guide to making the i

Las trampas de la integracian : una guaa para que la integracian de la tecnologaa y los Servicios TI en el negocio de sus clientes sea una realidad [PDF], [The tricks of integration: a guide to making

Greening service management : the relationship between environmental sustainability and IT service management [PDF]

Greening service management : the relationship between environmental sustainability and service management

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