Quality and Communications Process

While quality improvements are as important in corporate support functions as they are in engineering and manufacturing, they are much more difficult to define and quantify.

Charles S. Sengstock, who served as director of Corporate Communications, for Motorola North America, has tackled this challenge by considering administrative functions "virtual factories." Focusing on non-standard, non-repetitive tasks, Sengstock demonstrates how PERT charts, process maps, surveys, and other tools can eliminate unnecessary steps and waiting time.

Not only will you improve your process and product quality, but also learn how to enlist staff support for the continued success of your program.