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Hold the Line Please : The Story of the Hello Girls

Who pays for universal service? : when telephone subsidies become transparent

Telecommunications challenges in developing countries : asymmetric interconnection charges for rural areas

Next Generation 9-1-1

Public Safety Networks from LTE to 5G

Secure Digital Communications

Mobile technology and the transformation of public alert and warning

Who pays for universal service?: when telephone subsidies become transparent

Mobile technology and the transformation of public alert and warning

Revenue Assurance for Service Providers

Meganet: How the Global Communications Network Will Connect Everyone on Earth

What's the Number for 911 Again?: More Wacky 911 Calls

A nation on the line: call centers as postcolonial predicaments in the Philippines

Performance Analysis and Optimization of Inbound Call Centers

Public Safety Networks from LTE to 5G

Public Safety Networks from LTE to 5G

British Telecommunications plc : A Report on a Reference Under Section 13 of the Telecommunications Act, 1984 on the Charges Made by British Telecommunications plc for Calls from Its Subcribers to Pho

The Human Face of Call Centre Management

Audiotex Information Services Market in Europe

Premium Rate Services in the Future and the Role of the Regulator

Telecoms Hotels, Co-location and Data Centres : Hosting the New e-economy

Understanding Mobile Phone Users and Usage

Between the Lines

Telecom Made Easy : An Easy-to-understand Guide to Getting the Most Out of Telephone Products and Services

Liberalisation and Universal Access to Basic Services : Telecommunications, Water and Sanitation, Financial Services, and Electricity

Emergency Dispatcher : 911 Operator

Cellnet and Vodaphone : A Report on References Under Section 13 of the Telecommunications Act, 1984 on the Charges Made by Cellnet and Vodafone for Terminating Calls from Fixed-line Networks

The Dialling Code Book

Answering 911 : Life in the Hot Seat

Mobile Search : Market Trends and Business Opportunities 2005-2010

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