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Dealing With Demanding Customers : How To Turn Complaints Into Opportunities

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Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients.

With real-life examples, there are suggestions on pit-falls to avoid.

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Title Unavailable: Out of Print
Product Details
0273607294 / 9780273607298
Paperback / softback
658.812
22/08/1994
United Kingdom
192 pages
156 x 234 mm, 320 grams
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