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Image for Call Center Benchmarking

Call Center Benchmarking : Was die Besten anders machen und wie Sie davon profitieren konnen (Softcover reprint of the original 1st ed. 2005)

Kantsperger, Roland, Meyer, Anton
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Was zeichnet die erfolgreichsten Call Center aus? Dieses Buch liefert konkrete Antworten auf der Basis einer der umfangreichsten Untersuchungen im deutschsprachigen Raum.

Der "360-Grad-Ansatz" bietet detaillierte Ergebnisse, die zusatzlich an drei Best-Practice-Unternehmen ausfuhrlich vorgestellt und hinsichtlich ihrer Erfolgsfaktoren beleuchtet werden.

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Product Details
Gabler
3322890422 / 9783322890429
Paperback / softback
658.81
22/03/2012
Germany
238 pages, 238 S.
148 x 210 mm
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