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IMS : Customer Satisfaction - BIP2005

Nowacki, George

Part of the Integrated Management Systems S. series

See all formats and editions

This book helps readers to understand the theory and practice of customer satisfaction and how it can be embodied into an integrated Management System.

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Product Details

Publisher/Imprint BSI Standards

ISBN/Ean0580414264 / 9780580414268

FormatPaperback / softback

Dewey658.812

Published01/09/2003

Country of PubUnited Kingdom

Pages104 pages, 5 tables, 18 figures

Dimensions155 x 233 mm

ReadershipProfessional & Vocational Learn More

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