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Image for Benchmarking Customer Service

Benchmarking Customer Service

Peters, Glen
Part of the Financial Times Series series
See all formats and editions

Benchmarking against the best is essential in building customer focus.

This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan.

Read More
Title Unavailable: Out of Print
Product Details
Financial Times Prentice Hall
0273610694 / 9780273610694
Hardback
658.812
03/11/1994
United Kingdom
English
viii, 217p. : ill.
24 cm
further/higher education /research & professional /technical & vocational Learn More
Reprint.
KJMV5 Production & quality control management, KJSU Customer services
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