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Understanding Customers

Phipps, Rosemary, Simmons, Craig

Part of the CIM Student Workbook S.: Certificate series

See all formats and editions

Written for students studying for the Understanding Customers module in the CIM Certification, this aims to help readers to pass the exam first time.

It contains unit objectives to make planning study time easier, unit tasks and questions to test knowledge, practcial examples and case studies to relate theory to practice, chapter summaries, revision tips, and a glossary of terms.

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Title Unavailable: Out of Print

The title has been replaced.To check if this specific edition is still available please contact Customer Care +44(0)1482 384660 or schools.services@brownsbfs.co.uk, otherwise please click 9780750635752 to take you to the new version.

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Product Details

Publisher/Imprint Butterworth-Heinemann Ltd

ISBN/Ean0750629150 / 9780750629157

FormatPaperback

Dewey658.8342

Published08/07/1996

Country of PubUnited Kingdom

Book LanguageEnglish

Pages290p. : ill.

Dimensions30 cm

Readershipfurther/higher education Learn More

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