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Image for Innovationen im Service: Wie Sie Trends erkennen und im Unternehmen wirtschaftlich umsetzen
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Innovationen im Service: Wie Sie Trends erkennen und im Unternehmen wirtschaftlich umsetzen (2011.)

Musmacher, Matias, Scheidweiler, Ingo
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Welche Innovationen konnen Kundenservice und Self-Service wirklich verbessern?

Ingo Scheidweiler und Matias Musmache haben sieben wichtige Trendthemen identifiziert.

Die Autoren prasentieren nicht nur Praxisfalle, sondern zeigen anhand konkreter Projektplane und ROI-Kalkulationen, wie jedes dieser Projekte in der praktischen Umsetzung zum Erfolg werden kann.

Ein wertvoller Leitfaden fur innovative Fuhrungskrafte und Praktiker gleichermaen!

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Product Details
Gabler Verlag
3834964980 / 9783834964984
eBook (Adobe Pdf)
658.81
19/01/2011
German
230 pages
Copy: 10%; print: 10%
KJM Management & management techniques, KJS Sales & marketing
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