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Excellent Customer Service (2 Revised edition)

The learning business

See all formats and editions

Using examples from customer led organizations, this text aims to provide a flexible, cost effective route for organizations hoping to improve the quality of their customer service.

This can also be used to gain the Customer Service SVQ and NVQ Level 3.

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Product Details

Publisher/Imprint Butterworth-Heinemann Ltd

ISBN/Ean0750629908 / 9780750629904

FormatPaperback / softback

Dewey658.812

Published01/05/1996

Country of PubUnited Kingdom

Pages5 pages

Dimensions3080 grams

ReadershipProfessional & Vocational/Further/Higher Education Learn More

BIC 4KVC For NVQ / SVQ (National / Scottish Vocational Qualification), KJSU Customer services