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Retail

Customer Loyalty

The revolution your customers want : delivering on customer commitments

Customer Relationship Management

Advances in corporate branding

Successful Customer Care on a Shoestring

Online Impulse Buying and Cognitive Dissonance: Examining the Effect of Mood on Consumer Behaviour

Basics of Customer Services and Effective Communication

Rediscovering the Essentiality of Marketing: Proceedings of the 2015 Academy of Marketing Science (AMS) World Marketing Congress

Rules to Break and Laws to Follow

Positive Coach Approach: Call Center Coaching for High Performance

Inteligenta Emotionala

Software in Workshops perfekt prasentieren: So begeistern und gewinnen Sie Kunden fur sich

We

Het Business Model Canvas

Handbook of Research on Customer Loyalty

How to start a vending machine business

Align

Excellent Customer Service

Achieving Brand Loyalty in China through After-Sales Services: With a Particular Focus on the Influences of Cultural Determinants

De CRM

CRM

Como lucrar con una barberia

Model biznesowy (Business Model Canvas)

?? CRM

Guaa de buenas practicas : trazabilidad

Linea guida per le migliori pratiche : tracciabilita

Best practice richtlijn : traceebaarheid

Wytyczne najlepszych praktyk : identyfikowalnosc [Polish PRINT version of Best practice guideline: traceability]

Vagledning : sparbarhet

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