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Key element guide.: (ITIL service operation)

ITIL lite: a road map to full or partial ITIL implementation

Collaborative consulting: service management scenarios

ITIL and ISO/IEC 20000

Operational support and analysis: ITIL intermediate capability handbook.

Release, control and validation: ITIL intermediate capability handbook.

Passing your ITIL managing across the lifecycle exam

Service offerings and agreements ITIL 2011 intermediate capability handbook (single copy)

Interfacing And Adopting ITILl(R) And COBIT(R).

Planning, protection and optimization: ITIL 2011 intermediate capability handbook (single copy)

Collaborative Consulting: Service Management Scenarios

Interfacing and Adopting ITIL and COBIT

Service management online: creating a successful service request catalogue

Problem Management: A practical guide

Key element guide.: (ITIL service strategy)

Key element guide.: (ITIL service design)

Passing your ITIL Managing Across the Lifecycle Exam.

Building an ITIL-based Service Management Department

ITIL and ISO/IEC 20000: A Practical Handbook

Key Element Guide ITIL Service Strategy.

Key Element Guide ITIL Service Design.

Key Element Guide ITIL Service Transition.

Key Element Guide ITIL Service Operation.

Key Element Guide ITIL Continual Service Improvement.

Release, Control and Validation ITIL Intermediate Capability Handbook.

Operational Support and Analysis ITIL Intermediate Capability Handbook.

Planning, Protection and Optimization ITIL Intermediate Capability Handbook.

Service Offerings and Agreements ITIL Intermediate Capability Handbook.

Service Management Online: Creating a Successful Service Request Catalogue

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