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Image for The experience : the 5 principles of Disney service and relationship excellence

The experience : the 5 principles of Disney service and relationship excellence

Hardback 8 May 2015
ISBN: 9781119028659
Dewey: 658.812
£15.75
RRP £21.00 Save 25%
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Image for The pricing model revolution : how pricing will change the way we sell and buy on and offline

The pricing model revolution : how pricing will change the way we sell and buy on and offline

Hardback 26 May 2022
ISBN: 9781119900573
Dewey: 658.816
£22.49
RRP £29.99 Save 25%
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Image for The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

The customer success professional's handbook : how to thrive in one of the world's fastest growing careers - while driving growth for your company

Hardback 19 Mar 2020
ISBN: 9781119624615
Dewey: 658.812
£18.00
RRP £24.00 Save 25%
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Image for Unleashing excellence : the complete guide to ultimate customer service

Unleashing excellence : the complete guide to ultimate customer service

Hardback 11 Dec 2009
ISBN: 9780470503805
Dewey: 658.812
£15.75
RRP £21.00
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Image for Chocolates on the pillow aren't enough : reinventing the customer experience

Chocolates on the pillow aren't enough : reinventing the customer experience

Paperback / softback 20 Mar 2009
ISBN: 9780470404638
Dewey: 658.812
£8.99
RRP £11.99
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Image for Information masters : secrets of the customer race

Information masters : secrets of the customer race

Hardback 13 Apr 1999
ISBN: 9780471988014
Dewey: 658.812
£33.99
RRP £39.99
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Image for Rules to break and laws to follow

Rules to break and laws to follow

series Microsoft Executive Leadership Series
Hardback 19 Feb 2008
ISBN: 9780470227541
Dewey: 658.812
£20.99
RRP £27.99
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Image for Loyalty myths : hyped strategies that will put you out of business

Loyalty myths : hyped strategies that will put you out of business

Hardback 18 Oct 2005
ISBN: 9780471743156
Dewey: 658.8343
£14.24
RRP £18.99
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Image for What's the secret? : to providing a world-class customer experience

What's the secret? : to providing a world-class customer experience

Hardback 27 May 2008
ISBN: 9780470196120
Dewey: 658.812
£17.24
RRP £22.99
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Image for Customer capitalism : the new business model of increasing returns in new market spaces

Customer capitalism : the new business model of increasing returns in new market spaces

Paperback / softback 30 Sep 2001
ISBN: 9781861563071
Dewey: 658.812
£20.99
RRP £27.99
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Image for The 11th commandment : transforming to "own" customers

The 11th commandment : transforming to "own" customers

Hardback 5 Jun 1996
ISBN: 9780471958239
Dewey: 658.8
£29.74
RRP £34.99
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Image for New Economy Emotion : Engaging Customer Passion with e-crm

New Economy Emotion : Engaging Customer Passion with e-crm

series New Economy Excellence
Paperback / softback 25 Jun 2001
ISBN: 9780470841358
Dewey: 658.81202854678
£32.29
RRP £37.99
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Image for Just ask a woman : cracking the code of what women want and how they buy

Just ask a woman : cracking the code of what women want and how they buy

Hardback 16 May 2003
ISBN: 9780471369202
Dewey: 658.8342082
£21.74
RRP £28.99
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Image for The lifebelt : the definitive guide to managing customer retention

The lifebelt : the definitive guide to managing customer retention

Hardback 16 Jan 2001
ISBN: 9780471498186
Dewey: 658.812
£40.79
RRP £47.99
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Image for Indispensable : how to become the company your customers can't live without

Indispensable : how to become the company your customers can't live without

Hardback 24 May 2005
ISBN: 9780471703082
Dewey: 658.8343
£21.75
RRP £29.00
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Image for Customer management excellence : successful strategies from service

Customer management excellence : successful strategies from service

Hardback 25 Oct 2002
ISBN: 9780470848531
Dewey: 658.812
£39.94
RRP £46.99
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Image for Service-ability : create a customer centric culture and gain competitive advantage

Service-ability : create a customer centric culture and gain competitive advantage

Hardback 16 Nov 2012
ISBN: 9781118345566
Dewey: 658.812
£21.24
RRP £24.99
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Image for It's all about service : how to lead your people to care for your customers

It's all about service : how to lead your people to care for your customers

Hardback 10 Jun 2005
ISBN: 9780471716754
Dewey: 658.812
£17.24
RRP £22.99
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Image for Know your customer : new approaches to understanding customer value and satisfaction

Know your customer : new approaches to understanding customer value and satisfaction

series Total Quality Management
Paperback / softback 12 Apr 1996
ISBN: 9781557865533
Dewey: 658.812
£23.79
RRP £27.99
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Image for The ultimate online customer service guide : how to connect with your customers to sell more!

The ultimate online customer service guide : how to connect with your customers to sell more!

Hardback 21 Jan 2011
ISBN: 9780470637708
Dewey: 658.812
£14.24
RRP £18.99
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Image for The breakthrough zone : how to achieve radical product development

The breakthrough zone : how to achieve radical product development

Hardback 30 Oct 2003
ISBN: 9780470855393
Dewey: 658.575
£36.54
RRP £42.99
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Image for Master data management in practice : achieving true customer MDM

Master data management in practice : achieving true customer MDM

series Wiley Corporate F&A
Hardback 19 Jul 2011
ISBN: 9780470910559
Dewey: 658.4038
£43.13
RRP £57.50
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Image for Social network analysis in telecommunications

Social network analysis in telecommunications

series Wiley and SAS Business Series
Hardback 20 May 2011
ISBN: 9780470647547
Dewey: 384.0688
£37.50
RRP £50.00
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Image for Executive's guide to service-oriented architecture : Eric A. Marks, Michael Bell

Executive's guide to service-oriented architecture : Eric A. Marks, Michael Bell

Hardback 9 Jun 2006
ISBN: 9780471768944
Dewey: 004.068
£33.99
RRP £39.99
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Image for Fast and efficient context-aware services : from vision to reality

Fast and efficient context-aware services : from vision to reality

series Wiley Series on Communications Networking & Distributed Systems
Hardback 21 Apr 2006
ISBN: 9780470016688
Dewey: 006.76
£90.06
RRP £105.95
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Image for The celebrity experience : insider secrets to delivering red carpet customer service

The celebrity experience : insider secrets to delivering red carpet customer service

Hardback 8 Feb 2008
ISBN: 9780470174012
Dewey: 658.812
£19.49
RRP £25.99
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Image for Service orient or be doomed : how service orientation will change your business

Service orient or be doomed : how service orientation will change your business

Hardback 24 Mar 2006
ISBN: 9780471768586
Dewey: 658.514
£26.24
RRP £34.99
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Image for Employee Management and Customer Service in the Retail Industry

Employee Management and Customer Service in the Retail Industry

Paperback / softback 10 Aug 2005
ISBN: 9780471723240
Dewey: 658.3
£127.46
RRP £149.95
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Image for Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services

Service Selling : A Guide to Increasing Sales and Profits in Consumer Financial Services

Hardback 30 May 1991
ISBN: 9780471540304
Dewey: 332.10688
£187.00
RRP £220.00
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Image for The seven myths of customer management : how to be customer-driven without being customer-led

The seven myths of customer management : how to be customer-driven without being customer-led

Hardback 24 Jun 2003
ISBN: 9780470858806
Dewey: 658.812
£32.29
RRP £37.99
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