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Coffee's for Closers : The Best Real Life Sales Book You'll Ever Read

The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

The Experience Economy, With a New Preface by the Authors : Competing for Customer Time, Attention, and Money

Customer Experience For Dummies

The Customer Success Economy : Why Every Aspect of Your Business Model Needs A Paradigm Shift

Seeing the How : Transforming What People Do, Not Buy, To Gain Market Advantage

The Connected Company

Customer Relationship Management : Concept, Strategy, and Tools

CRM For Dummies

Business Process Mapping Workbook : Improving Customer Satisfaction

Effective Complaint Management : The Business Case for Customer Satisfaction

User Research : Improve Product and Service Design and Enhance Your UX Research

Call Centers For Dummies

Optimistic Marketing in Challenging Times : Serving Ever-Shifting Customer Needs : Proceedings of the 2022 AMS Annual Conference, May 25-27, Monterey, CA, USA

Harvard Business Review Sales Management Handbook : How to Lead High-Performing Sales Teams

Chief Customer Officer 2.0 : How to Build Your Customer-Driven Growth Engine

Unlocking the Customer Value Chain : How Decoupling Drives Consumer Disruption

Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation

Microsoft Dynamics CRM 4 For Dummies

CRM Handbook, The : A Business Guide to Customer Relationship Management

Business Process Mapping : Improving Customer Satisfaction

SugarCRM For Dummies

Microsoft CRM For Dummies

Service Innovation: How to Go from Customer Needs to Breakthrough Services

Human Sigma : Managing the Employee-Customer Encounter

Customer Winback : How to Recapture Lost Customers--And Keep Them Loyal

Breakthrough Customer Service : Best Practices of Leaders in Customer Support

Managing the New Customer Relationship : Strategies to Engage the Social Customer and Build Lasting Value

The Customer Catalyst : How to Drive Sustainable Business Growth in the Customer Economy

Data Mining Techniques in CRM : Inside Customer Segmentation

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