Empowerment: HR Strategies for Service Excellence

"Empowerment: HR Strategies for Service Excellence" shows managers and students the importance of empowerment as part of human resource strategy.

It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned.

When successfully incorporated as part of HR strategy, empowerment can: enable organizations to gain commercial and competitive advantage; become more flexible; improve employee commitment; and, use the skills of individual employees to best advantage and enhance personal capabilities. "Empowerment: HR Strategies for Service Excellence" uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

This book presents a well-established and proven management technique.

It presents empowerment as a vital part of HR strategy and contains international industry case studies.