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Key element guide.: (ITIL service operation)

Collaborative Consulting: Service Management Scenarios

Collaborative consulting: service management scenarios

Problem Management: A practical guide

Passing your ITIL managing across the lifecycle exam

ITIL service strategy.

Secrets of service level management: a process owner's guide

ITIL lite: a road map to full or partial ITIL implementation

ITIL service design.

Essential ITIL: Processes and functions

ITIL continual service improvement.

Interfacing and Adopting ITIL and COBIT

Service offerings and agreements ITIL 2011 intermediate capability handbook (single copy)

Service management online: creating a successful service request catalogue

Release, control and validation: ITIL intermediate capability handbook.

ITIL and ISO/IEC 20000

Operational support and analysis: ITIL intermediate capability handbook.

Planning, protection and optimization: ITIL 2011 intermediate capability handbook (single copy)

ITIL Foundation handbook.

Essential ITIL: Processes and functions.

Interfacing And Adopting ITILl(R) And COBIT(R).

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